CASE STUDIES

AppleCare

AppleCare applied their spirit of innovation to overcoming customer service and cost issues by using Cintech's cResponse solutions.
 

Repair Status and Delivery Status Case Study

AppleCare Results:

• Call duration decreased by 80%

• Caller hold times dropped to zero

• Overall call cost decreased by over 90%

• 100% ROI in 3 months

Odimo

Odimo, recognizing that customer service after the sale is critically important, looked to Cintech for help. Odimo customers can now obtain delivery information immediately from the automated cResponse attendant who walks the client through a series of conversational questions to retrieve timely and accurate status.
 

Delivery Status Case Study

Odimo Results:

• Call duration decreased by 71%

• Caller hold times dropped to zero

• 100% ROI in 2 months

Contact Cintech today at 800.833.3900 or by email to learn more about how cResponse can work for your organization!