Cinphony - Prelude - Minuet - InFocus

Award winning ACD solutions for Nortel Norstar

Read our commitment to support for Cinphony - Prelude - Minuet & InFocus

Cintech’s CINPHONY, PRELUDE and MINUET call center solutions for Nortel Norstar business telephone system have led the small call center market since the mid-1990’s.

In 1991, Cintech introduced its CINPHONY solution that ushered in a new growth market - the small to mid-size call center market. Today, small and mid-size call centers account for over 80% of the total systems shipped in North America.

CINPHONY is a robust solution with advanced features and functionality that enables any size organization to deploy a sophisticated call center.

PRELUDE offers a subset of CINPHONY’s more advanced features with scaled-down capacities. PRELUDE further expands the universe for small call centers, bringing a feature rich solution to start-up businesses, departments and branch offices.

MINUET is Cintech’s entry-level solution targeted to informal call centers. With MINUET, customers receive core functionality and a migration path from MINUET through feature-rich CINPHONY that enables organizations to enhance its technology as its needs grow.

INFOCUS provides remote status and reporting capabilities for Cinphony and Prelude accessable across a LAN or WAN environment. With InFocus, you can watch your call center activity across town or across the country.